1. Introduction

This Privacy Policy describes how we collect, use, and protect your personal information when you use our AI Hair Transplant Simulator service. By using our service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and email address when using our simulator
• Photos you upload for hair transplant simulation
• Hair style preferences and simulation parameters
• Communication preferences and feedback

Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address, browser type, operating system
• Usage data and interaction with our services
• Cookies and similar tracking technologies
• Device information and screen resolution

3. How We Use Your Information

We use the collected information for the following purposes:

• AI Processing: To generate hair transplant simulations using artificial intelligence
• Service Delivery: To provide and maintain our simulation service and store your results
• Communication: To respond to your inquiries and provide customer support
• Service Improvement: To analyze usage patterns, improve our AI algorithms, and enhance simulation quality
• Quality Assurance: To review simulation results and ensure accuracy of our service
• Marketing and Promotion: With your consent, to create promotional materials using anonymized before/after images
• Research and Development: To develop new features and improve the user experience
• Security: To detect, prevent, and address technical issues and security threats
• Legal Compliance: To comply with applicable laws and regulations

Consent for Marketing Use

If you wish to allow us to use your simulation images for marketing purposes (anonymized, with faces blurred or obscured), we will request your explicit consent separately. You can revoke this consent at any time.

Third-Party Services

We use third-party AI service providers (AvalAI) to process your images and generate simulations. These providers have their own privacy policies and data handling practices.

4. Image Processing and Storage

Important: When you upload photos for hair transplant simulation:

Image Processing

• Your images are processed by AI algorithms to generate simulations
• Both original (before) and processed (after) images are securely stored on our servers
• Images are stored using industry-standard cloud storage (AWS S3 or compatible services)
• All stored images are encrypted in transit and at rest

Image Usage and Purpose

We store and use your uploaded images for the following purposes:

• Service Delivery: To provide you with simulation results and allow you to access them
• Service Improvement: To analyze and improve our AI algorithms and simulation quality
• Quality Assurance: To monitor and ensure the accuracy of our simulations
• Marketing Materials: With your explicit consent, we may use anonymized before/after images for promotional purposes (faces may be blurred or obscured)
• Research and Development: To develop new features and enhance the user experience

Note: We do not use your identifiable images for training AI models without your explicit consent. If we wish to use your images for purposes beyond basic service delivery, we will request your permission separately.

Third-Party Processing

• Images are processed by third-party AI service providers (AvalAI) for simulation generation
• Images are not shared with third parties for purposes other than necessary AI processing
• You retain full ownership of your original images

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure image processing pipelines
• Access controls and authentication measures
• Regular security assessments and audits
• Employee training on data protection and security

Note: While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information and images for the periods specified below. You can request earlier deletion at any time by contacting us.

Image Retention Periods

• Simulation Images (Before/After): Stored for up to 90 days from creation date for your convenience to access results
• Service Improvement: Anonymized images may be retained for up to 2 years for analysis and algorithm improvement
• Marketing Materials: If you consent to use of your images for marketing, they may be retained indefinitely (anonymized/blurred) until you revoke consent
• Account-Linked Images: Deleted within 30 days of account closure or upon your request

Personal Data Retention

• User Account Data: Retained while your account is active
• Communication Records: Retained for up to 3 years for customer support purposes
• Usage Analytics: Retained for up to 2 years for service improvement
• Legal Compliance: Some data may be retained longer when required by law

Your Control

You can request deletion of your images and data at any time by contacting us at hello@babakzy.com. We will process your request within 30 days, except where we are legally required to retain certain information.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal information

To exercise these rights, please contact us at hello@babakzy.com

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how you use our service
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences.

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: hello@babakzy.com